Return & Replacement

Return & Replacement Policy

Every piece of jewelry sold at SheOrna.com is covered under our 7-Day Replacement Guarantee. Notify us about problems, fitting issues, damages or defects within 7 days from the date of delivery, and we will either refund your money or send a replacement product to you, provided the procedure below is followed.

In order to get a defective item replaced or return the item that does not fit you, contact Customer Service via email at contact@sheorna.com or call us on +91-7568544484, within 7 days from the date of delivery. The defective product or part will be recalled and a replacement will be shipped immediately, or we will refund your money.

The following products shall not be eligible for return or replacement under this 7 Day Replacement Guarantee:

  • Any jewelry that exhibits physical damage to the box or to the product
  • Any jewelry that has been washed
  • Any jewelry not in its original condition
  • Any jewelry that is returned without all original packaging and accessories, including the retail box and all other items originally included with the product at the time of delivery

 

Return & Replacement Procedure

In order to initiate a return, please call our customer service at +91-7568544484 or email us at contact@sheorna.com. Our customer service representative will help you with the process.

  • Complete the shipment return form that comes with your order.
  • Please include the original contents, certificates and any additional material sent with the shipment and ensure that the packet is properly sealed.
  • Please send the return shipment back to our warehouse at the address below.
    317-A, Ambamata Scheme, Udaipur, Rajasthan

In case of a product being damaged in transit, please contact our customer service at +91-7568544484 before sending the shipment back to us. Our customer service representative will guide you in preparing the return shipment. For the damaged product returns, you will be reimbursed up to Rs 100 towards your shipping costs, provided you include the courier receipt along with the return shipment. This is subject to your returns being inspected by our Quality Check team upon receiving the product.

Refunds for Return

Our QC team will inspect the return shipment upon receiving it at our Warehouse. Upon successful processing of return, you will be refunded the purchase amount of returned product(s). If you have paid online via credit card, debit card, or net banking, the refunded amount will be credited back to your account. Otherwise, the refunded amount will be credited back to your SheOrna account in a form of Gift Voucher or equivalent amount will be credited to your bank account through NEFT.

Refund and Cancellation Policy

Our focus is on complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after an investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their projects and request a refund from us. Our Policy for the cancellation and refund will be as follows:

 Cancellation Policy

For Cancellations please contact the us via contact us link.

Requests received later than 7 business days prior to the end of the current service period will be treated as cancellation of services for the next service period.

Refund Policy

We will try our best to create the suitable design concepts for our clients.

In case any client is not completely satisfied with our products we can provide a refund.

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account